Question 1

Safety - Textile products

Accepted Answer

For ages 3+ years.   Always use under adult supervision.   Small parts may become loose overtime and become a choking hazard. Pants, handles of the bags could cause choking hazard.

Question 2

Safety - Wooden products

Accepted Answer

For ages 3+ years. Always use under adult supervision. Small parts may become loose overtime and become a choking hazard. Always inspect your wooden product for any damage and dispose of immediately if detected. However water-based, non-toxic paints and lacquer had been used on all parts, chewing of products could lead to losing the consistency of coating with the possibility of swallowing it. Because of the wood raw material the product is flammable. Products must not be stored close to electrical equipment, heating equipment, or open fire. In the case of the product equipped with battery-operated LED (Light Emitting Diode) tealight or candle, then replacing it with a common candle is forbidden. Open flame and the heat emission of the candle could easily lead to fire, therefore only LED operated LED candles shall be used for these products.

Question 3

After care - Textile products

Accepted Answer

For our product, we only offer the highest quality 100% cotton, OEKO-TEX® STANDARD 100 certified Arvidssons textile materials. The fabric itself is either soft and thick and very durable thanks to the close-textured 200g/m2 textile base. To be sure the product hold its texture and size for long time, follow the basic care instructions: - Machine wash up to 40ºC/104ºF gentle cycle - Iron up to 150ºC/302ºF - Do not tumble dry

Question 4

After care - Wooden products

Accepted Answer

For care or cleaning of the parts, can be wiped with a damp cloth, dry immediately and store in a dry place. The pieces should not be submerged in water nor should disinfectant be used.

Question 5

Payment

Accepted Answer

Currently, we accept the following payment methods: credit/debit card, provided by Stripe. Accepted payments by Stripe:     Visa     Mastercard     American Express     ChinaUnionPay     Jcb     Diners     CartesBancaires     Discover     Visa Electron     Maestro bank transfer paypal swish for Swedish buyers only In case of: credit/debit card payment, everything handled by inbuilt Stripe paying application. We do not see any of your personal information during checkout. All information handled securely by Stripe. bank transfer, you will get the bank account details both at checkout and in the order confirmation email. checkout your order with paypal, be aware of the right shipping address. for Swedish buyers ONLY: We are living in Sweden, therefore we can offer bank transfer and Swish in Swedish krona to Swedish customers. You can find our bank account details and Swish number at checkout, if you choose manual payment. To avoid currency payment, use a 10 exchange rate between EUR and SEK (1 € = 10 kr) In neither of cases, we meet with any of your private payment information. All payment information handled securely by providers. See details in the privacy policy. After your payment is confirmed/arrived, we start to prepare and pack your order.

Question 6

Preperation time

Accepted Answer

Due to most of our articles containing 100% handmade products, we have to prepare the handmade product before we can send your order. We always strive to keep a proper stock of every raw material. Instead of that, it is possible we run out of stock and have to order material. 
We always start the preparation of the product as soon as possible, but the preparation time due to external reasons could be up to 3 weeks.   We always strive to keep a good stock of all content products of our NordBoxes and Dalahorse packages, but always feel free to contact us, if you would like to order more than available just now or you are interested in a product that is temporary, not available.   We always try to do our best, but please keep this in mind, especially if you are shopping as a gift.

Question 7

Packaging

Accepted Answer

All products are put into recycled paper cardboard boxes. We put enough recycled paper bits as well, to avoid the damage of the pieces inside the box. To protect your package during its journey to you, we cover boxes with multiple layer recycled paper, if needed.   If you order more products, then to be more eco-friendly, we put it in the same or a larger package and do not send them separate boxes. If you would like to have one or more products packed separately, then please clearly describe it as a comment at the Checkout page.

Question 8

Shipping cost

Accepted Answer

We offer a flat rate worldwide shipping, to make your shopping experience more pleasant and easier. Shipping costs are the followings: 9€ shipping worldwide (excl. Sweden). free shipping within Sweden. The shipping is FREE worldwide if your order is above 79€.

Question 9

Shipping time and tracking

Accepted Answer

Europe We delivery to most destinations across Europe within 1 - 3 weeks. All orders are typically delivered quickly, however, at certain times delays may occur which are out of our control. Outside Europe International shipping times vary greatly and often depend on Customs clearance at the destination country. Please allow 2 - 5 weeks for your order to arrive. *Please note that transit times exclude weekends and public holidays.

Tracking
Close to all of our packages are sent with tracking numbers. When your package starts its way to you, we send an e-mail for you with the proper tracking number. Due to posting conditions, sometimes we send products as normal letters and that mostly in Sweden it doesn't have a tracking number. Please contact us if you do not get your letter in 1-2 weeks (Sweden) or 2-3 weeks (international) after shipping confirmation mail.

Question 10

Order cancellation

Accepted Answer

You are allowed to cancel your order before your package preparation has started. Any order cancellation shall be asked in email (nordecoy@gmail.com) and as soon as possible. Cancellation is not possible if you order unique element(s) (i.e.: item with unique name or title, textile product with your chosen pattern) and the production of these has started already.

Question 11

Order modification

Accepted Answer

That is possible to modify your order, before your package preparation has started. Any order modification shall be asked in email (nordecoy@gmail.com) and as soon as possible. Order modification means price change as well, therefore the modification could be executed after the payment had arrived. Prepare and execute your modification request could lead to time delay in your package shipping. Modification is not possible if you order unique element(s) (i.e.: item with unique name or title, textile product with your chosen pattern) and the production of these has started already.

Question 12

Refunds

Accepted Answer

In the unlikely event that your order arrives faulty we would happily replace your purchase or refund when replacement is not available. You must contact us within 14 days of receiving your goods. We require the items posted back or a photograph emailed showing the fault. Faults or damage caused by intentional misuse will not be refunded. Shipping cost, custom duties and taxes are non-refundable. Please choose carefully. We do not refund if you miss-read item description or have changed your mind, after the package has shipped.

Question 13

Return address

Accepted Answer

When required returned items must be shipped to the following address: Krisztina Kauker Hoberg Backgården 2 44791 Vårgårda Sweden

Question 14

General privacy policy

Accepted Answer

Personal Data When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.   Where do we store your data? The data that we collect from you is stored within the European Economic Area (“EEA”). All our servers are within the European Economic Area, both the data collected during the purchase process.   Consent When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at nordecoy@gmail.com.   What are your rights? Right to access: You have the right to request information about the personal data we hold on you at any time. You can contact Nordecoy and we will provide you with your personal data via e-mail.   Right to portability Whenever Nordecoy processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.   Right to rectification You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed. If you have a Nordecoy account you can edit your personal data under your account page.   Right to erasure You have the right to erase any personal data processed by Nordecoy at any time except for the following situations: you have an ongoing matter with Customer Service you have an open order which has not yet been shipped or partially shipped you have an unsettled debt with Nordecoy, regardless of the payment method if you are suspected or have misused our services within the last four years your debt has been sold to a third party within the last three years or one year for deceased customers your credit application has been rejected within the last three months if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes Your right to object to processing based on legitimate interest: You have the right to object to processing of your personal data that is based on Nordecoy’s legitimate interest. Nordecoy will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.   Right to restriction You have the right to request that Nordecoy restricts the process of your personal data under the following circumstances: if you object to a processing based Nordecoy’s legitimate interest, Nordecoy shall restrict all processing of such data pending the verification of the legitimate interest. if you have claim that your personal data is incorrect, Nordecoy must restrict all processing of such data pending the verification of the accuracy of the personal data. if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead if Nordecoy no longer needs the personal data but it is required by you to defend legal claims.   Disclosure We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.   Third-Party Services In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.   Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.   Security To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.   Age of Consent By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.   Changes to this Privacy Policy We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.   How long do we keep your data? We will keep your data for direct marketing until you withdraw your consent. If you made a purchase, we may need to keep your data as per tax rules.   Questions and Contact Information If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, feel free to contact us at nordecoy@gmail.com.

Question 15

Cookies

Accepted Answer

What are Cookies? A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or his or her computer and, depending on the information they contain and how they use their equipment, can be used to recognise to user.   What Types of Cookies does this Website use? We use the following types of cookies: Analysis Cookies: These are those that are well treated by us or by third parties, allow us to quantify the number of users and thus carry out the statistical measurement and analysis of the use that users make of the offered service. For this, we analyse your navigation on our website in order to improve the offer of products or services that we offer. Technical Cookies: These are those that allow the user to navigate through the restricted area and the use of their different functions, such as taking the purchase process of an item in exchange. Personalisation cookies: These are those that allow the user to access the service with some general characteristics predefined according to a series of criteria in the user’s terminal such as the language or type of browser through which it connects to service. Advertisement Cookies: These are the ones that allow the management, in the most effective way possible, of the advertising spaces that, if applicable, the publisher has included in a webpage, application or platform from which it provides the requested service. This type of cookies store information about the behaviour of visitors obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertisements based on it.   Disable Cookies You can allow, block or delete cookies installed on your computer by configuring the browser options installed on your computer. Most web browsers offer the ability to allow, block or delete cookies installed on your computer.   Third-Party Cookies This website uses third party services to gather information for statistical purposes and use of the website. In particular, we use Google Analytics for our statistics. Our site includes other features provided by third parties. You can easily share the content on social networks like Facebook, Twitter or Google+, with the buttons we have included for that purpose.   Deleting Cookies You can remove and block all cookies from this site, but part of the site will not work or the quality of the website may be affected.

Free WORLDWIDE shipping above 79€

Swish in Swedish krona to Swedish customers

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